Cancellation policy

Pre-Order and Special Order Policy

Some items in our store may be offered to you as a pre-order or special order. This policy outlines how these types of purchases are handled.

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

- We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date.

- You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, cancellation is no longer possible, and our Return and Refund Policy applies.

Special Orders

Special orders are products that are not regularly stocked in our store but are ordered in specifically for you.

- Special orders are typically placed with our suppliers within 7-14 days of receiving your order. Full payment is required at the time of purchase.

- Once a special order has been placed with our supplier, it cannot be cancelled or changed.

- Special order items are final sale and cannot be returned or exchanged unless defective. Defective items must be reported within 48 hours of receiving your order.

General Terms

For both pre-orders and special orders:

- Fulfillment times may vary depending on supplier availability or unforeseen delays. We will communicate any significant changes to expected timelines.

- If an item becomes unavailable due to circumstances beyond our control, we will notify you promptly and issue a refund for any payments made.

- Please contact us at info@thebeautytheory.ca or 204-261-8843 for assistance with order changes, cancellations, or questions.